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Castlight offers reward points for having blood work, mammogram, x-rays, etc. done at a "Rewards facility".

We've done this several times and yet Castlight refuses to pay the rewards sighting Aetna processed the claim using the Providers name (the doctor that ordered the tests) and not the lab that performed the test. Even though the are in the same building, same address and we did exactly as we were told. We can't force insurance to process an EOB as Castlight requests. The only time a bill as this has a lab's name on it is like Quest Diagnosic centers or when labs have to be sent off.

Still we went where they told us to go for services and now they make every excuse to never pay the rewards.

Kraft Foods has used Castlight for years and each year rewards incentives change and each year they NEVER pay out as they state. Kraft needs to do away with this program entirely.

Reason of review: Problems with payment.

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It's not Castlight paying out the rewards, that money is coming from Kraft.

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