Castlight.com is not turstworthy.

10 of 11 Castlight reviews

Update added by user Apr 15, 2015

Purdue University highly recommended Castlight.com to the employees and their families.But my first experience with this website was awful.

The services information CASTLIGHT.COM listed are deceiving and misleading. For example, it listing Hgb A1c lab test estimated charge is $13 at Franciscan Physician's network located at 1701 S Creasy Ln, Lafayette, IN 47906. But I got the bill of $136 from this exactly same lab by use another name as Franciscan Hospital. Castlight.com knew this facility have two ID and two names all along but it still listing it as least expensive Hgb A1c lab test service to the unsuspected Purdue University employees and their families.

Once the budget- conscious patients who trust castlight.com website’s recommendation, walk into this building to take the lab test, thought they got a good deal and will find out later they have been rip off by this same health care organization by use another name as Franciscan hospital. Although on that day Jan 21st 2015, every stuff in that building like front desk and back desk and the lady who copy my insurance card assured me that the building is Franciscan Physician’s network.

The billing department told Anthem Blue cross & Blue Shield insurance adjuster during second appealing, the Franciscan Physician’s network lab is as same as Franciscan Hospital Lab, so It’s always the Hospital billing the patients.

Anthem insurance adjuster concluded, it is castlight deceived you, and you stuck with this $136 .03 bill.

What’s the point the Castlight.com exist?Besides collect people’s private medical history and mislead people.

Before I used insurance company’s website to find care and never been ripped off.

Original review posted by user Apr 14, 2015

Purdue University highly recommended Castlight.com to the employees and their families.

But my experience with this website was awful.The services information CASTLIGHT.COM listed are deceiving and misleading.

For example, it listing Hgb A1c lab test estimated charge is $13 at Franciscan Physician's network located at 1701 S Creasy Ln, Lafayette, IN 47906. But I got the bill of $136 from this exactly same lab by use another name as Franciscan Hospital.

Castlight.com knew this facility have two ID and two names all along but it still listing it as least expensive Hgb A1c lab test service to the unsuspected Purdue University employees and their families.Once the budge- conscious patients who trust castlight.com website’s recommendation, walk into this building to take the lab test, thought they got a good deal and will find out later they have been rip off by this same health care organization by use another name as Franciscan hospital.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Misleading

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
$123
Product or service
Website
Review category
Insurance
review #622010 by

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