Resolved: Castlight Health - Castlight.com is not turstworthy.
Purdue University highly recommended Castlight.com to the employees and their families. But my first experience with this website was awful.
The services information CASTLIGHT.COM listed are deceiving and misleading. For example, it listing Hgb A1c lab test estimated charge is $13 at Franciscan Physician's network located at 1701 S Creasy Ln, Lafayette, IN 47906. But I got the bill of $136 from this exactly same lab by use another name as Franciscan Hospital. Castlight.com knew this facility have two ID and two names all along but it still listing it as least expensive Hgb A1c lab test service to the unsuspected Purdue University employees and their families.
Once the budget- conscious patients who trust castlight.com websiteโs recommendation, walk into this building to take the lab test, thought they got a good deal and will find out later they have been rip off by this same health care organization by use another name as Franciscan hospital. Although on that day Jan 21st 2015, every stuff in that building like front desk and back desk and the lady who copy my insurance card assured me that the building is Franciscan Physicianโs network.
The billing department told Anthem Blue cross & Blue Shield insurance adjuster during second appealing, the Franciscan Physicianโs network lab is as same as Franciscan Hospital Lab, so Itโs always the Hospital billing the patients.
Anthem insurance adjuster concluded, it is castlight deceived you, and you stuck with this $136 .03 bill.
Whatโs the point the Castlight.com exist? Besides collect peopleโs private medical history and mislead people.
Before I used insurance companyโs website to find care and never been ripped off.
Purdue University highly recommended Castlight.com to the employees and their families.
But my experience with this website was awful. The services information CASTLIGHT.COM listed are deceiving and misleading.
For example, it listing Hgb A1c lab test estimated charge is $13 at Franciscan Physician's network located at 1701 S Creasy Ln, Lafayette, IN 47906. But I got the bill of $136 from this exactly same lab by use another name as Franciscan Hospital.
Castlight.com knew this facility have two ID and two names all along but it still listing it as least expensive Hgb A1c lab test service to the unsuspected Purdue University employees and their families. Once the budge- conscious patients who trust castlight.com websiteโs recommendation, walk into this building to take the lab test, thought they got a good deal and will find out later they have been rip off by this same health care organization by use another name as Franciscan hospital.
Reason of review: Not as described/ advertised.
Monetary Loss: $123.
Preferred solution: Full refund.
Castlight Health Cons: Misleading.
Location: Lafayette, Indiana
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